These conditions are an agreement between parties. Any infringement permits Royal Stays to refuse a key, amend the rental and/or terminate the Tenancy without refund. Variances can be agreed on but only by arrangement with the Royal Stays in writing.

UNDER THE PRIVACY ACT 2000 WE ARE REQUIRED TO HAVE THE ATTACHED PRIVACY COLLECTION NOTICE SIGNED AND ON FILE FOR ALL HOLIDAY TENANTS. PLEASE COMPLETE AND RETURN TO US AS SOON AS POSSIBLE.

The Royal Stays and Guest(s) agree that only the listed guest(s) in the application will take up the premises except approved by the authority of Royal Stays in writing and suites will be used only for residential purpose.

Bookings

we welcome you to view the property prior to booking either in person or on our website www.royalstays.com.au. Tenants/Guests hereby accept the premises as booked and cannot be relocated. We accept no responsibility for mis-description of the property, particularly with regard to telephone bookings.

Payment

All the booking.com clients are required to pay the full amount prior to check in at Royal Stays Suite.

Bond

Royal Stays reserves the right to pre-authorise your card prior to arrival.

Cancellation

Before Check in

If canceled or modified up to 14 days before date of arrival, no fee will be charged. If canceled or modified later or in case of no-show, 100 percent of the total price of the reservation will be charged.

After Check in

A 14 days notice required if the tenant/guest would like to modify or cancel the reservation after arrival, Different rental rates may be applied.

Check in and Check out timings

It is the guest’s responsibility to advise Royal Stays if they will be late or have been delayed during business hours to arrange alternate key collection. Royal Stays cannot be responsible for alternate accommodation or any other costs when guests arrive after hours if no prior arrangement has been made.

After Hours Service

Our normal operating hours are Monday to Sunday 9am to 9pm. Please call our after hours emergency number +61 412 122 234. Please be aware that this is for emergency calls ONLY, and any unnecessary call outs will incur a $55 (Inc GST) fee.

Parties and Functions

Parties and Functions are strictly prohibited. The price charged is for residential/domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.

Linen

All properties are supplied with one set of linen for each bedroom. Tenants/Guests are not required to wash the linen at the end of tenancy.

Breakages

Any damages to the doors, flooring, appliances, linen, drapes, blinds, furniture and fixture, plumbing, carpet, windows, kitchen utensils etc. beyond normal wear and tear will be deducted from this security deposit. In case, the amount is greater than the security deposit, the guest(s) agrees to pay all such charges within 7 days of the vacation of the premises. In case of any item is damaged beyond repair, a replacement cost will be charged. In addition to the actual charges, a service fee of 30% will also be charged by Royal Stays for the charges listed above. In case of loss of revenue due to excessive damage, the guest(s) also agrees to pay for this loss of revenue.

No Smoking

Smoking is prohibited at all the properties. The guest(s) will ensure that the suites remain free of smoke contamination. In case of smoke contamination, a penalty of $200 will be charged. Charges for extra ordinary cleaning due to misuse of the facilities may also apply.

Pets

Pets are not allowed unless you have booked a specified pet friendly property.

Cleaning

Please assist by leaving the premises clean and tidy, with cutlery and cooking utensils washed and put away, beds made and in the same condition as it was presented on arrival. Additional cleaning fees may be charged to return the property to its condition on your arrival. A fee of approx $90 or more may apply. If, upon arrival, the property or contents failed to meet acceptable cleaning standards every endeavour will be made to rectify the problem. However, this shall not constitute grounds for cancellation or refund.

Accommodating extra persons

Setting up makeshift structures i.e. accommodating more persons than the property permits is prohibited.

Parties and functions are strictly prohibited

The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.

Liability

You, the Guest, indemnify Royal Stays against any liability which may attach to Royal Stays as a result of damage, injury or loss being personal or proprietary suffered by any person where damage, injury or loss has been contributed to or caused by any act or occasion of the tenant or his visitor. These conditions are an agreement between the parties. Any infringement of the above conditions permits the Royal Stays to refuse a key, amend the rental or immediately terminate the booked stay.

Vacate Demand

The Tenant must vacate the premises upon demand of the Royal Stays without refund upon breach of this agreement. Infringements include incorrect information supplied upon booking the property, causing malicious damage to the property being/causing a public nuisance, excess noise, accommodating more persons than agreed setting up makeshift structures or ignoring warnings or requests from Royal Stays.

Noise Restrictions

Loud noise cannot occur outside the following hours:

• Monday – Thursday 7am – 10pm
• Friday 7am – 11pm
• Saturday & Public Holidays 9am – 11pm
• Sunday 9am – 10pm

All properties are located in residential areas and Royal Stays asks that the tenants/guests are considerate regarding noise after the legal time limit.

Inspections

The Royal Stays can make an inspection of the premises upon demand.

Rubbish

Please dispose any excess rubbish accordingly or anything left at the property will incur a removal fee between $35 to $100 approximately, depending on the amount of rubbish needing to be removed. More information about the location of general waste and recycle bin provided in individual apartment guide.

Lost & Forgotten Items

Please check carefully before you leave the property, as we cannot guarantee any items left in properties will be found and returned to you.

Charges

The guest/tenant and/or the card holder authorizes Royal Stays to charge the security deposit, accommodation charges, cancellation fee and all other charges related to outstanding dues or damages mentioned in this agreement on the credit card provided to Royal Stays.

THESE MEASURES ARE TAKEN TO ENSURE A CLEAN AND COMFORTABLE STAY FOR ALL GUESTS. THEREFORE IT IS IMPERATIVE THAT YOU CONTACT OUR OFFICE IMMEDIATELY UPON ARRIVAL SHOULD YOU NOTE ANY ISSUES AS LISTED ABOVE THAT NEED TO BE CHARGED TO THE PREVIOUS GUEST. SHOULD ANY ISSUES BE PRESENT – DO NOT RECTIFY – We will send a representative to complete the task and charge the previous guest accordingly. Therefore the current guest will still be required to comply with the above conditions upon departure.

Please contact our property manager should you have any queries on 1 800 266 261 or info@royalstays.com.au. After Hours +61 412 122 234 Please note only calls deemed URGENT will be returned on this number after hours